Recently bought an HP Tablet PC over the phone from the HP Shop.
When it arrived I realised that the battery life was appalling.
Spoke to HP and they agreed to send me an extra battery as a goodwill gesture.
A week goes by and I call them - no batteries in stock.
A week goes by and I call them - Battery not being made any more.
I escalate the call - and am told that the battery is still being made and I can go into a shop and buy one. I remind them that I had been promised one as a goodwill gesture - and they say - NO CAN DO!!!!
So I am left with £1100 worth of very sub-standard computer.
I have spoken to my solicitor and may go the legal route but that would be expensive...
Will I ever buy HP products again...
Let me think...
NO
Wednesday, November 28, 2007
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